Curriculum Vitae

Corporate Social Responsibility - Industrial Relations - Human Resources - Coach

Career Summary: National and international Industrial Relations experience. Excellent English, Spanish and Italian, positive leader, teamwork oriented to obtain common goals. Motivated to give the best of my aptitude and attitude to be a positive professional for my company, associates, clients and the community.

Professional Experience:  Education, Hotel, Health Care, Manufacture and Real Estate Industry. The experiences obtained are Training Manager, College Tutor, Real Estate Manager, Management and Marketing, Recruitment and Development of Human Resources, Protocol and Translations, Industrial Security Procedures.

Education: Master in Management & Corporate Social Responsibility Class 2016
Pontifical University Saint Thomas Aquinas Angelicum and LUMSA Rome, Italy 2016
Equivalence of Major Studies for Italy at the Italian Consulate Miami, Florida 2004
Equivalence of Studies University of Miami  Florida U.S.A. 1996
University of Carabobo Venezuela Major in Industrial Relations 1989 
Post Degree Human Resources Studies 1991- 1992 University of Carabobo Venezuela

Work Experience:
Web Editor and Blogger            The Positive Coach by Gianna Fortunato
Create web site content regarding career, coaching, positive attitudes, motivation, training and organizational development.  Manage relationships with important Authors of personnel development books and training systems.
Manage relationships with top career and talent selection companies.
Publishing press releases and advertisement materials.
Manage relationships with advertising and marketing companies.
Manage and create social media and career community accounts.

Training Coordinator       European Union Project Lazio Region Project
Hotel Industry and Education                  Rome, Italy November 2010 - March 2013
Coordinate the training sessions and classes for the international students.
Organize the process of the college students and participants for Seminars upon arrival at the Hotel inside the Campus. Coordinate the seminars realized by Sapienza University and European University of Rome.
Conduct the surveys for the participants to evaluate the effectiveness of the training programs and give them to the Teachers to improve or modified the seminars and conferences. Elaborate reports for every project.  Elaborate a special work to evaluate the climate within the organization, communications relations, teamwork and productivity. Organize the training sessions for the City Hall and welcome every group, company or University for the events.

Fortunato Properties     
Real Estate Self Employed            Rome, Italy   January 2006 – September 2008
Directed and managed a Real Estate Office to locate Commercial or Residential Properties for sale and rent.  Managed and answered all the e-mails from the Web Site in Italian, English and Spanish.  Monthly elaboration of the marketing plan, office expenses and sales reports for accounting purposes. Rent spaces for events and seminars.

Sheraton Fort Lauderdale Airport          Florida, U.S.A.  
Guest Services Coordinator                                         January 2002 - July 2003
In several opportunities, I had the honor to work for the Starwood Hotels in South Florida. The services offered by the organization and our job as employees were directed to comply with 4 stars and 5 stars hotels with rooms, suites, presidential suites and villas, with swimming pools, restaurants, wellness center, Boutiques, Conference and Conventions.
The achievements are booking conferences, rooms and restaurants inside the hotel for the customers, groups and companies. International and National Events, International Boat Show, Air Show and other reservations. Translation from English to Italian and Spanish.

Holy Cross Hospital                             
Benefits Coordinator Florida, U.S.A.                        May 1999- December 2001
Supervise the documentation for the payroll. Elaborate the schedules of nurses and medical staff. Enter the data of the work hours for the compensation and benefits for Hospital employees, social workers and nurses. Translation of medical information for doctors and international patients from English into Spanish and Italian. Assist to organize the meetings.
Sheraton Suites Plantation    Florida, U.S.A.
Guest Services Assistant                                             April 1997 – April 1999
The achievements are booking conferences, rooms and restaurants inside the hotel for the customers, groups and companies. I obtained all the experience regarding organizations and security procedures for the hotel employees and for public and private several Universities of South Florida and trainings for American Express, Motorola, Bank of America, Ford Motor and other companies. Translation from English to Italian and Spanish.                                   

Sheraton Bal Harbour Beach Resorts Florida, U.S.A.
Convention and Guest Services                                             March 1994 – April 1997
The achievements are Assist the Reception Manager regarding the coordination of arrivals for the participants and guests at the Events for Nationals and Internationals Conventions. Assist guests and participants to the Conferences for the Government, Conventions, The White House, European Union, Latin American Countries, Super Bowl and other events. Coordination of the check-in and check-out process in conjunction with the Director of Front Office and the Accounting Manager for the type of payment and credit procedures upon arrivals.

K.S.B.  Venezuela                                 Venezuela    
Manager of Training and Recruitment                        January 1990 – April 1992
Establish organizational trainings for managers and employees according to corporate goals for the recruitment of human resources
Achieved the publication and writing of the job descriptions and structuring the flowcharts for company departments following the directions of the General Manager and Unit Managers.
Implementation of corporate HR development, hiring, orientation, compensation, events for the personnel, benefits, conflict resolution, teamwork mission, employee relations.

Tutor for High School and College Students Rome Italy 2010 – 2011 - 2012
Junior Achievement Volunteer Teacher South Broward High School Florida 1997 – 1998 - 2003
Industrial Tutor National Institute of Cooperation and Education Venezuela 1991 - 1992

Certifications and 
Coaching of Human Resources and Organizations                         Madrid Spain
Management of Human Resources and Labor Law                         Italy
Director’s Assistant Certification                                                  Italy
Marketing and Key Manager Certification                                      Italy
Real Estate    Rome Chamber of Commerce                                  Italy
Start Up and Business University of Tor Vergata                            Rome  Italy
Leadership Dale Carnegie Institute                           Florida          U.S.A
Six Sigma Program  Sheraton Corporation                Florida           U.S.A 
Seven Habits of Highly Effective People S. R. Covey   Washington   U.S.A
Motivation and Leadership Larry Di Angi                    Atlanta         U.S.A
Transform your Profession by Carlos Marin                 Florida         U.S.A.
DDI Certification for Managers and Supervisors        Caracas          Venezuela

Activities: conferences, walking, music, volunteer for services community at church, tutoring of students, Rome History, Religious and cities tourism, motivational speaker and blog writer.

Skills: Computer proficient, Microsoft Word, Excel, Outlook Express, Internet Explorer, Google Chrome, Microsoft Windows operating system, Power Point Presentations.

Languages:  I speak, read and write perfectly in English, Spanish and Italian.

Best Regards,
Gianna Fortunato
Pomezia (Roma) 00071